the Polka Dot Spot

Citizen Experience Just Got Personal

Jan 1, 2020 9:00:00 AM / by Jess Dravida

Polka Dot Sky Software is revolutionizing the way local governments interact with their residents, to meet the changing expectations of today’s consumers.  We make it easy to deliver information tailored to each user that is:

  • Personal
  • Fast
  • Easy
  • Efficient
  • Actionable

Personal is smart.

The Internet of Things (IoT) is changing how cities manage their assets and their work. Trash cans can tell you they’re full, Intersections can tell you they’re jammed, and water pipes can tell you they’re leaking. But for a city to be smart, the right people need to be alerted about what’s happening and what they need to do about it in real-time.

...for a city to be smart, the right people need to be alerted about what’s happening and what they need to do about it in real-time.

That’s where Polka Dot Sky Software comes in. Our software pulls actionable data from multiple sources and tailors it to each individual user based on location, vehicle, and more.  We make information available on demand and also push notifications to users when there’s something they need to know about. 

So rather than a resident looking at a paper brochure and figuring out what service area their home is in, or downloading a PDF from a website, residents setup a profile or show us the block they live on and we give them a personalized service schedule specific to their them. (We even send them alerts if something changes.)

Personal is proactive.

One of the best ways to show residents that you care about them is to respect their time and energy. When it's fast and easy for residents to get information they need, without having to search a website or call 311, they'll use it!  (That's why private companies spend so much time and money developing Customer Experiences tailored to each user's profile.)    

...head off problems, questions and miscommunication... gather feedback [and] provide the chance to report issues while crews are still in the area.

Our software gives local governments the ability to deliver just-in-time information to head off questions and miscommunication before a resident feels frustrated and complains.  And when timely, accurate data is available about service delivery status, our software makes it easy to reach out to residents as soon as service is complete to gather feedback and to provide the chance to report issues while crews are still in the area.   

Connect the dots.

Right out of the box, we help organization digitally mature faster and help to streamline communications, providing visibility into real-time operational data and real-time alerts.  Our APIs make it easy to integrate your systems with our solutions, so you can unite residents and staff using the right data, making proactive communication possible.  Our SaaS solution is:

  • Quick & easy to implement
  • Scalable
  • Integration-Ready (web services, apis)
  • Secure

Start now.

Don't wait for all of your systems to talk to each other or for all of your data to be clean and highly available before you start improving Citizen Experience.  We’ve already created a library of quick-configure campaigns focused on Public Works processes that deliver quick-wins that you can build on, and more quick-configure campaigns are being added every month. (Don't find what you need in our current library?  Our Solution Templates make it easy to develop new campaigns to meet specific needs, so there’s nothing holding you back!)

Learn how.

Find out more about how we can help you achieve quick-wins and revolutionize the way you communicate with your residents (and staff!).

Learn More

 

Tags: Smart Cities, Smart Communities, Citizen Experience

Jess Dravida

Written by Jess Dravida

Jess is CEO of Polka Dot Sky Software and a huge fan of stuff that makes daily life easier and more beautiful.