the Polka Dot Spot

COVID-19 Test Result Notifications

Apr 10, 2020 9:00:00 AM / by Jess Dravida

Today we're shining the Polka Dot SPOTlight on on Western Australia, Sacramento and Long Island.

The Government of Western Australia sends negative COVID-19 test result via SMS. WA Health Minister Roger Cook explained "It can take clinicians up to 20 minutes per phone call to inform patients of a negative test result. [Sending automated] SMS [messages allows] clinicians to… focus on getting the job done.” (more about Australia’s use of SMS notifications)

It can take clinicians up to 20 minutes per phone call to inform patients of a negative test result.

Sacramento County, CA sends negative COVID-19 test results by email. Like Western Australia, positive results are delivered by a phone call from a certified healthcare professional. (more about Sacramento County’s use of email notifications)

3 locations in Long Island, NY are delivering same-day COVID-19 test results using SMS. Unlike WA and Sacramento, all results are delivered via SMS. (more about Long Island’s use of SMS notifications)

Personal is Proactive

We know that individuals are nervous after being tested for COVID-19. With a little help, your community can setup a Test Results Notification program to efficiently deliver results directly to individuals. This frees healthcare professionals and support staff to focus on helping those who need you the most.

A well-designed, HIPAA-compliant program can automatically notify individuals of a test result.

A well-designed, HIPAA-compliant program can automatically notify individuals of a test result. It can also provide additional information about next steps recommended for an individual based on their result. Personal profiles for each participant help you see neighborhoods where infected individuals are located. Personal profiles also make it possible to auto-enroll people who test positive into a Quarantine Monitoring program.

Connect the Dots

Launch your own Test Results Notification program. Our quick-configure Personalized Notifications campaign is easy to implement.

  1. 1. Select which notification options participants can select from (phone, text, mobile app, email)
  2. 2. Review and update our pre-configured business rules and content to match your needs
  3. 3. Integrate with other systems as needed
  4. 4. Launch your program

Launching your program is as simple as adding information about the campaign on your website or making sure intake forms capture a valid contact method for each individual being tested. You provide a link to our user-friendly enrollment, or have us integrate with a system that has already gathered an opt-in from individuals being tested to receive test results electronically, and we do the rest.

Get Started

Engage with your residents with proactive, personalized communications.

  • Our Unified Alerts framework and our quick-configure campaigns can get you up and running in just a few days. See other COVID-19 response templates.
  • Schedule time with one of our Solution Designers to craft a Test Results Notification campaign or to learn more.

Schedule a Call

Tags: Smart Cities, Smart Communities, Citizen Experience, COVID-19

Jess Dravida

Written by Jess Dravida

Jess is CEO of Polka Dot Sky Software and a huge fan of stuff that makes daily life easier and more beautiful.